Refund Policy

 
At Sean's Salon and Barber Shop we value your satisfaction and strive to provide the best possible experience for our customers. We understand that there may be circumstances where a refund is needed, and we are here to help. Below, you’ll find our refund policy, including the conditions, procedures, and timelines for refunds.
 
Conditions for Refunds

Service not provided:
Appointment was cancelled by the shop or the barber did not render the booked service.
 
Overcharging or billing error:
Duplicate charge, incorrect price charged, or unauthorized card transaction.

 
Accidental Charges:
If you were charged by mistake due to a billing error or unauthorized transaction.
 
Non-refundable Items

• Change of mind: Customer decides they no longer want the service after it was provided.

  Promotional or discounted services: Special offers sold as final sale or non‑refundable per terms at purchase.

 
Refund Request Process
If you are eligible for a refund, please follow these steps to initiate your request:
 
Contact Us
Reach out to our customer support team by phone at (248) 788-4966. Include the following details in your request for faster processing:

• Your full name and account email

• A brief explanation of your refund request
   

Review Process
Our team will review your request to ensure it meets the refund eligibility criteria. If additional information is needed, we will contact you directly.
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Approval and Processing
Approved refunds will be processed within 5-7 business days of approval. The refund will be applied to the original payment method used during the purchase. Please note that the actual time for the refund to appear in your account may vary depending on your financial institution.

Charge Disputes: If you believe there is an error in billing, please contact us promptly. We’ll review your claim and address it as soon as possible.
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At Sean's Salon and Barber Shop, we are committed to ensuring a positive and supportive experience for all our customers. If you have any questions or need help with your refund request, our team is happy to assist you.
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Thank you for choosing Sean's Salon and Barber Shop as your barbershop!